FAQ

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Hello! Welcome to Sunny Chan's professional massage services. With the 'Happy Healthy Life' as our core philosophy, we are dedicated to helping you relieve discomfort, restore vitality, and achieve mind-body balance through professional massage treatments. To help you better understand our services and answer any questions you may have, we have compiled the following Frequently Asked Questions (FAQs):

About Our Services

  • Q1: Do I need to book my massage service in advance?

    • A: Yes, to ensure we can arrange a dedicated time slot for you and provide the most attentive service, all massage servicesall massage services need to be booked in advance.You can contact us via WhatsApp (+44 7784180806)、Telegram (Sunny Chan) or via our website'sConsultation FormContact me to book an appointment.

  • Q2: It's my first visit, what is the process like? And which service should I choose?

    • A: On your first visit, I will begin by spending some time discussing your main needs, physical condition, lifestyle habits, etc., in order to conduct a personalised assessment. You simply choose your desired service duration (60, 90, or 120 minutes), and based on the assessment findings and your preferences, I will then create a tailor-made massage plan for you. This will involve flexibly applying techniques such as Tui Na, Acupressure, Cupping, Moxibustion, Foot Reflexology, Traction/Gentle Stretching, or Joint Mobilisation.

  • Q3: Do I need to take off all my clothes for the massage?

    A: I will ensure your privacy is fully respected.This depends on the content of your treatment on the day and the techniques used. In many cases, for example, when specific acupressure or Tui Na techniques are applied, you can wear loose, comfortable clothing, and it's not necessarily required to take off your clothes.

    However, if the treatment includes techniques that require direct skin contact, such as cupping or moxibustion, or for optimal massage effectiveness and ease of application, it would then be recommended to undress to your level of comfort (usually, this means keeping your underwear on).

    Regardless of your choice, during the entire session, you will be appropriately draped with comfortable towels or sheets, and only the specific area being worked on will be uncovered. We will always proceed in a manner that ensures you feel most at ease and comfortable; please rest assured.

  • Q4: Will the massage hurt?

    • A: How a massage feels can differ for everyone, depending on their physical state and the specific methods applied. If we're working on deep-seated muscle knots or areas of pain, it's possible to feel some 'aching or full sensations' or what could be described as a 'therapeutic discomfort'. These are normal responses that aid in releasing tightness. I'll check in with you regularly during the session to make sure the pressure is comfortable for you, and please don't hesitate to tell me how you're feeling at any point.

  • Q5: What specific massage services do you offer?

    • A: I offer integrative massage therapy services. The main techniques I use include: Full Body Massage (Tui Na), Acupressure, Cupping, Moxibustion, Foot Reflexology, Traction/Gentle Stretching, Joint Mobilisation, etc. I will select the most suitable combination of these techniques based on your individual situation and needs.

Health Considerations

  • Q6: Under what circumstances should I avoid having a massage?

    • A: For your safety and health, if you have any of the following conditions,it may not be suitableto receive massage, or you may need to consult your doctor for advice first:
      • Fever, acute infections, or infectious diseases.
      • Severe skin conditions or open wounds.
      • Acute inflammation (e.g., the redness, swelling, heat, and pain stage of an acute sprain).
      • Severe osteoporosis.
      • Uncontrolled high blood pressure or severe cardiovascular disease.
      • Blood clots (e.g., Deep Vein Thrombosis - DVT) or individuals at risk of blood clots.
      • Certain cancers (doctor's permission required).
      • Recent surgery.
    • If you are uncertain whether massage is appropriate for your specific situation, please do let us know before making an appointment, or speak to your GP (General Practitioner) beforehand.

  • Q7: If I have specific health conditions (such as old injuries or chronic illnesses), do I need to inform you?

    • A: Yes, absolutely.Please, during your initial assessment or before each massage session, inform me in detail about your health condition, any pain or discomfort, treatments you are currently receiving, allergy history, etc. This helps me to create a safer and more effective treatment plan for you.

  • Q8: Can I have a massage during pregnancy?

    • A: Pregnancy massage requires special knowledge and skills. Please contact me directly to let me know your current week of pregnancy and your physical condition. We can then discuss suitability and any necessary precautions.

  • Q9: What reactions might I experience after a massage?

    • A: After a massage, most people feel relaxed, comfortable, and energised. Some people may temporarily experience mild muscle soreness (similar to the feeling after exercise) or fatigue. This is a normal phenomenon as the body adjusts and repairs, and it usually disappears within one or two days. It's recommended to drink plenty of warm water after the massage to help your body's metabolism. If cupping was performed, temporary circular marks may be left on the skin. The depth of their colour reflects the body's condition, and they generally fade naturally within a few days to a week.

Bookings and Policies

  • Q10: How do I change or cancel my booking?

    • A: If you need to change or cancel your booking, please let me know as soon as possible,preferably at least 24 hours in advance.You can contact me via WhatsApp, email, or Telegram to make any changes. Timely notice gives me the opportunity to offer the slot to other clients who may need it.

  • Q11: What happens if I'm late for my appointment?

    • A: Please make every effort to arrive on time. If you anticipate running late, please let me know in advance. To avoid delaying the next client, your treatment time may be shortened, and the full fee for the original booking duration will apply.

  • Q12: How do I pay?

    • A: You can pay in person after your service is complete. Acceptable payment methods (e.g., cash, bank transfer, etc.) can be confirmed at the time of booking.

Prices & Offers

  • Q13: How are your service prices calculated?

    • A: Our prices are based on the service duration:
      • Happy Healthy • Essential Relaxation & Well-being (60 minutes) : £50
      • Happy Healthy • Balancing and Harmonising Treatment (90 minutes) : £60
      • Happy Healthy • Holistic Integrated Wellness (120 minutes) : £80

  • Q14: Is there a discount for senior citizens?

    • A: Yes, to show our care for the health of senior citizens, we offer those aged 67 and over a 20% discount on all single services, as part of our "Senior Citizen Wellness • Happy Healthy Offer".

  • Q15: How does the session package offer work? Can it be used in conjunction with the seniors' discount?

    • A: We offer the "Holistic Therapy • Happy Healthy Session Package": purchase 10 x 90-minute "Happy Healthy • Balancing and Harmonising Treatment" sessions (total price £600), and you will receive 2 equivalent sessions free of charge. This is equivalent to receiving 12 x 90-minute sessions for £600, averaging just £50 per session. This session package offercannotbe used in conjunction with the Seniors' discount or other discounts. Proof of package purchase must be shown when using your sessions.

We hope the above answers have helped you better understand our services. If you still have any other questions, or if you would like to book an appointment to experience the comfort and vitality offered by "Happy Healthy Life", please feel free to contact Sunny Chan at any time via the following methods:

Looking forward to playing a part in your health and helping you achieve a "Happy Healthy Life" of comfort and ease!

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